The CoDE has released its first major report evaluating the use of Ambient Voice Technology (AVT) or Clinical AI Scribes (CAIS) in primary care. The findings suggest that AVT could significantly improve consultation experiences, reduce administrative burden, and enhance patient flow in GP practices.
The study, conducted in CoDE’s simulated GP environment at the University of the West of England (UWE), tested multiple AVT platforms using synthetic patient data and real-world consultation scenarios. Key findings include:
- Improved Consultation Quality: AVT enhanced the fluidity of conversations and increased eye contact between clinicians and patients.
- Time Savings: GPs could save between 8 and 40 minutes per session, with a 90% reduction in session overruns.
- Accuracy Challenges: While AVT performed well in ideal conditions, accuracy dropped in the presence of background noise, strong accents, or speech impediments. Omissions were the most common error.
- Ethical and Safety Considerations: The report emphasises the need for informed consent, robust data governance, and compliance with NHS digital safety standards.
The report also includes a hazard log and recommendations for safe AVT implementation, including microphone placement, staff training, and mandatory summary checks by clinicians.
This landmark study positions CoDE as a leader in evaluating digital health tools and sets the stage for further innovation in AI-assisted care.
Read the full report here: CoDE AVT Report
